The height of the created image may vary
The problem is that when creating an image it changes the height. For example I made a teste square that should have been 2X2. To get that finished deamination I had to set it to 2X6 and it created a 2X2 image. The computer is a ASUS laptop. Lightburn version Version 2.0.04. The operating system is windows 10.
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The problem should be with the machine and not the software. Try the following: In the “Move” window, give the command for the laser head to move 2 cm (or inches if that’s the case) vertically (Y axis) and confirm if the head actually moved 2 cm or something else. Repeat the process horizontally (X axis). If the movement does not match the command, the problem is with the machine.