New A5 M50 Pro can’t cut this plywood

Just got this A5 M50 Pro after watching dozens of videos of it cutting 3mm or thicker plywood right out of the box. I am using LightBurn and one pass at 100mm/min 100% laser doesn’t even burn deep enough to feel the cut with a sharp object. Thinking it was something with LightBurn, I loaded the included dog cut file from Atomstack on the TF card and tried it from the offline controller. Same result. The marking on the dogs body are cut more deeply than the outline that should have cut clear through. I am wondering if my laser is defective.

S Value and $30 are correct.