Clarification on compatibility of ruida 8445s with rdv print

8F4A188E

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Ruida

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3 dagen geleden

hope this email finds you well. I am writing to seek clarification regarding a point of discussion we had previously concerning the compatibility of RDV Print with the RD-8445S controller. You had mentioned that RDV Print is not supported on the RD-8445S.

However, I had a conversation with the Technical head of Meheta High tech industries my vendor, who indicated that RDV Print is indeed functional on the RD-8445S controller when used in conjunction with Corel Draw. I am bringing this to your attention as there appears to be a contradiction between your statement and the information provided by my vendor.

I would greatly appreciate it if you could provide an explanation regarding the compatibility of RDV Print with the RD-8445S controller. Your clarification would help me understand the situation better and align the information I have from different sources.

Thank you for your time and assistance in resolving this query. I look forward to your response.

Snow Sun

3 dagen geleden

RD-8445S can not be supported by RDV if the ethernet communication is using. but it can works with USB.

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8F4A188E

3 dagen geleden

Thank you for the clarification regarding the RDC8445's compatibility with RDV Print. You mentioned that RDV Print isn't supported via Ethernet connection due to the protocol change to TCP/IP (previously UDP), but it should work with USB.

However, I've already tested RDV Print with the RDC8445 using USB and Wi-Fi connections, and I'm encountering the same error messages indicating the control card isn't connected or isn't compatible. This contrasts with successful file transfers using RD Works. Notably, I didn't experience issues with the RD-6445S controller.

Given my tests and the current unavailability of RD-6445S stock, I'd appreciate further clarification on the following:
1. Specific RDV Print version compatibility: Are there particular versions known to work with RDC8445 via USB?
2. Firmware or settings adjustments: Are there updates or configurations that could enable compatibility?
3. Alternative transfer methods: Besides RD Works, are there other proven methods for reliable file transfer to RDC8445?

With this information, I hope to better communicate with my vendor, Meheta CAD Systems, who've indicated support but aren't providing resolutions. If RDV Print isn't viable for critical workflows with the RDC8445, discussing potential alternatives or returns might be necessary.

Looking forward to your insights to help address this compatibility challenge.

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