RDC6445S problem

Here's what I'm trying to burn!

Hello, please do the following troubleshooting based on your feedback:
1. Is it normal to use our company's RDWorks software to import processing files or directly draw and simulate processing in the software?
2. Check whether the processing file format is compatible with the supporting software.
3. Replace other processing documents to test if similar problems occur.
4. Check whether the panel display is incorrect or whether the actual processing is inconsistent with the graphic file.
5. If there is only a problem with the panel display, check if the panel connection line is abnormal.
Please reply after checking the above results, thank you!

• 0880C1A8

  : It isn't just on screen, the head moves exactly as shown on the screen. I normally work with Lightburn, that's where the problem 1st showed up. I asked ChatGPT for troubleshooting tips and it gave me a long list of things to try, I used a 2nd Win 11 PC with Lightburn, no change. I installed RDWorks with the same results, next I tried a PC with Linux Debian and Lightburn, same result. My final test was to export a RD file and that's when I made this post. I've included a shot of the start screen of my controller, maybe the firmware needs to be updated. If not I assume the controller has a problem.
• 0880C1A8

  : Also, I don't really like RDWorks, because I don't see a way to import a .SVG file and that's what I mostly work with. I draw in Inkscape then import into Lightburn. Can you tell me how to import svg files into RDWorks?

• 0880C1A8

  : I thought of some things I could add to fill in the picture! I don't use my machine much, it's only one of many hobbies and hadn't been used since January. I tried burning a gift with Lightburn on stone and it kept burning a shadow image, approximately 3mm from the real one. I tried a mini test with just a few simple shapes and letters and got only squiggly lines. I tried Lightburn on a 2nd Win11 PC and got the same result. I downloaded the newest RDWorks and also got the same results. ChatGPT suggested I try network and/or a USB cable directly to the controller, same result. AI also said I should make an RD file and run it from internal memory, which I did and again got the same result. That's where we stood when I made this 1st post.

It appears my last entry didn't upload, if it's only a lag until it's updated sorry for the duplicate.

I'd like to know How to get my machine working again. Everywhere I turn, the reseller or here I get questions and suggestions which I answered. I Asked ChatGPT to research it and it concluded that my controller is bad, that's also my opinion.

How to get it working? That's what I want to know!