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Why does the RDC6612U controller display communication failure after a delay of 30 seconds when reading files?

My RDC6612U control system has encountered a new issue. As usual, when I select the processing file, the screen first displays "Reading" normally, and the progress bar slowly advances. However, after about 30 seconds, the interface suddenly stopped responding, followed by a prompt of "communication failure". I tried restarting the device, but the problem still didn't get resolved. Do you have any ideas? Thanks in advance!

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  • Gary
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    Check the following two items:
    1. Is the communication cable between the panel and motherboard working properly, and are the ports securely plugged in.
    2. Whether the panel and motherboard product models match (model, firmware, non-standard).

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    • After replacing the communication cable, the problem still exists. After reading the motherboard information, I found that the model does not match. I replaced the corresponding panel to restore normal operation. Thank you for your help

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  • There are many possibilities. For example, the file being read may be damaged or too large. If it is being read through a USB flash drive, there may be a problem with the quality of the drive or compatibility issues.
    It could also be due to the controller's memory being full or a faulty motherboard

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  • Is your file too large, which may cause read exceptions? You can test a small file first

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